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Committed to caring
We’re committed to enabling all individuals in our care to live a full and active life.
Committed to caring
Our compassionate care helps build on a person’s strength, capacities and preferences.
Committed to caring
Personal care and associated domestic services in your home

About Us

Experience where it counts

At MCA Dom we deliver person centred home care services for adults from 18 – 65+. We believe that everyone is unique and deserves personalised care that respects their individuality, preferences, and cultural backgrounds. Our caregivers are compassionate, empathetic, and dedicated to providing a high-quality, professional service that improves and sustains the overall quality of life for you or your loved one.

Our key principles guide everything we do: community inclusion, personal autonomy, contribution, and relationship-building.

Our experienced and certified caregivers are committed to delivering a professional and high-quality home care service that meets your needs and preferences. We understand that beginning the journey to understanding your care needs can be overwhelming, which is why we’re here to support you every step of the way. Our aim is to provide you with the information, advice, and resources you need to feel confident and secure in your decision to trust us with your care.
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Providing The Home Care You Need

Our Services

Domiciliary Care

We provide ongoing support in your home that’s tailored to meet you or your loved ones specific needs and preferences. We provide ongoing support in your home that’s tailored to meet you or your loved ones specific needs and preferences. Everyone’s needs are unique, and that’s why we provide personalised support that fits seamlessly into your daily routines. From helping with household tasks to personal care, our goal is to help you maintain your quality of life and independence.

Live In Care

We provide high quality, one to one live-in care that is personalised to meet your individual needs. Our highly trained caregivers provide a wide range of care services. These include incontinence care, medication reminders, companionship, meal preparation, transportation to medical appointments, and more.

Respite Care

We provide high-quality, compassionate respite care services for individuals and families. Our experienced and caring staff will provide a safe and supportive environment for your loved one while you take a much-needed break.

Palliative Care

Our team of compassionate professionals provide holistic palliative care services that focuses on improving quality of life for individuals with life-limiting illnesses.

Residential Care

We offer high quality specialised medical support for individuals with higher level needs. Our team of experienced caregivers provides personalised medical care that caters to your loved one’s specific requirements.  We offer a range of services, including elderly care, home help, companionship care, shopping assistance, and sleepover/overnight care.

Specialist Care

Our team is adept at caring for individuals with autism, learning disabilities, and associated complex needs. They provide exceptional medical care that takes into account each person’s unique requirements and challenges.

Hospital Escort

We take the burden away from travelling to the hospital. Our reliable and stress-free transportation services ensure that you’ll arrive at your appointment on time, without any hassle.
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We Believe In Investing In Our Team

Our Team

To us at MCA Dom, this is not just a job, it is a lifestyle of giving love, comfort, hope, peace and joy to each individual client. We are a vibrant loving and caring team with a heart of respect and honour to every home we visit.

We have an exceptional managerial team with years of experience in the care sector including personal experiences of caring for our own children, young adults and the elderly. Using the expertise gained from our personal experiences and from working in this field we ensure that our carers are trained to not only meet our high expectations, values and standards but also to go the extra mile to meet the needs of each individual client.

We have a Specialist Recruitment Team who source only experienced, teachable, trainable, humble and compassionate carers.

We invest as much as we can in our carers, so they are able to carry our heart of love and compassion to the homes they visit.

Our Care Relationship Executives carefully match each carer to the client, taking the individuals needs and our values into consideration.

The team is encouraged to be mindful of the welfare of each team member. We create an environment of support and care for each other. We have a great sense of responsibility and accountability to our clients and to each other.

Join Our Team Of Experienced Professionals

Careers

Are you looking for an exciting opportunity to join a dynamic, fast-growing organisation that values respect, compassion and community? At MCA Dom, we’re always seeking passionate individuals dedicated to delivering person-centred care with integrity. If you’re interested, Apply with us today.
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Why Choose Us

Qualified and Verified Carers

Each of our carers is employed by us and undergoes extensive background checks, including DBS and right to work verification.

Trained Carers

Our rigorous training program ensures that each caregiver is equipped with the skills and knowledge necessary to provide the highest level of care.

Your Care Your Way

Our team works closely with you to develop a plan that addresses your situation and goals. We believe you should have the power to shape your care experience, and we're here to help make that happen.

Get started stress- free

We make getting started easy! Our expert team will guide you through the onboarding process and help you set clear expectations with your carer. No headaches, no stress - just expert support from start to finish. That's the MCA Dom way.

24/7 Support when you need it

Our support team and clinical experts are always available to lend an ear, give guidance, and offer assistance.

Dynamic Care

We're always ready to adapt and adjust our approach to meet you or your loved ones' evolving needs. So we always provide the care you need, when you need it.

Your Partner In Care

Contact Us

Our team is ready to answer your questions and provide you with the information you need to make informed decisions about the care that’s right for you or your loved one. 

We’re dedicated to creating care plans tailored to your unique needs and that can adapt as those needs change. Contact us today to learn more about the benefits of personalised care and how we can help you achieve the best possible outcomes. Don’t hesitate, take the first step towards better care by reaching out now.

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CQC Overall rating: Good
CQC Care rating: Good

See the report

26 November 2019

Contact Information

More Information

MCA Dom © 2023 All rights reserved.

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Our team will be happy to assist you

0208 807 0622

info@mcadom.co.uk

10 Yorkshire Gardens
London
N18 2DL

Working at MCA Dom

Join Us!​

We need amazing and compassionate team members who are committed to delivering outstanding service.

Fill out the form below to apply today and fulfil your potential. 

Terms of Use

Last updated: 26th October 2023

Introduction

Welcome to our website. This page (our “terms of use”) and the documents referred to in it, together with our Privacy Policy and Cookie Policy and the documents referred to in them (the “agreement”), tells you the terms on which you may make use of this site. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you are using our site on behalf of your organisation, by using our site you are also indicating that you accept this agreement and agree to abide by its terms on behalf of your organisation (and references to “you” will be deemed to include your organisation). If you disagree with any part of these terms and conditions, please do not use our website.

If you have any questions about any aspect of this policy you can contact us using the information provided below or by emailing us at info@mcadom.co.uk.

 

Information About Us

Our site is available through the web, iOS and Android, owned and operated by Mishellis Properties Ltd, trading as MCA Care Homes, (“we”, “our”, “us”). We are registered in England and Wales under company number 04345705, and have our registered office atc/o Michael Filiou Ltd, Salisbury House, 81 High Street, Potters Bar, Herts EN6 5AS.

Our Site Changes Regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Reliance on Posted Information 

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Intellectual property

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text, images,  charts, graphs, graphics and other materials. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Additional services

Additional terms and conditions may apply to some of our specific Services. Where this is the case, you will always be given the opportunity to review and accept the terms before processing with the Service in question.

Our Liability

Whilst we take every reasonable precaution and care in relation to our site and our Services, the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. We accept no liability under or in connection with this agreement (whether such liability arises in contract, tort (including negligence) or otherwise).

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contribution as well as to its whole.

  1. loss of income or revenue;
  2. loss of business;
  3. loss of profits or contracts;
  4. loss of anticipated savings;
  5. loss of data;

waste of management or office time, (for each of (i) – (v) above, whether directly or directly occurring); or for any indirect or consequential loss or damage of any kind however arising.

Indemnity

You agree to indemnify and hold us and our subsidiaries and affiliates, and our and their officers, directors, agents, co-branders or other partners, and employees, harmless from any losses, damages, costs, expenses (including reasonable legal fees), sums agreed to in settlement and other liabilities, arising out of any claim, demand, allegation or proceeding brought by any third party due to or arising out of your use of the website, our Services, or the Software; your breach of this agreement; or your violation of any rights of another person or entity.

Complaints

If you have a complaint about the Services, please tell us using the contact details set out, so that we can investigate the circumstances for you. We will aim to deal quickly and fairly with any complaints you have about the Services in accordance with our obligations under applicable law

Contact us

If you have any questions, or wish to exercise any of your rights, then please email us at info@mcadom.co.uk.

Privacy Policy

Last updated: 26th October 2023

Introduction

Mishellis Properties Ltd, trading as MCA Care Homes (“MCA Care Homes”, “we”, “our”) are committed to protecting the privacy and security of the personal data we collect about customers and users of our services (“you/your”).

The purpose of this privacy notice is to explain what personal data we may come to hold as part of the normal course of doing business. It sets out how we will use and share that personal information. Please read this privacy notice carefully as it provides important information about how we handle your personal information and your rights. It is important that you revisit this privacy notice regularly as we may update this notice (and any supplemental privacy notice) from time to time to reflect how we deliver our services. 

If you have any questions about any aspect of this privacy notice you can contact us using the information provided below or by emailing us at info@mcadom.co.uk.

Personal data we collect

We collect, use and are responsible for certain personal data about you. When we do so, we are subject to the UK General Data Protection Regulation (“UK GDPR”).  Under the terms of the regulation, we are defined as a ‘data controller’ of your personal information. Your data may be collected directly from you, or from a company of which you are an employee (e.g. in the normal course of business when multiple email addresses are included on the same email chain), or indirectly via a third party (in the same way.)

The personal data we may collect includes (but is not limited to):

  • When you request any of our goods, services, or other information

  • Your contact details including name, organisation, email, telephone number and address

  • Your contact details including name and email address if you are a subscriber to the newsletter

  • Business details, bank and financial details, communication and correspondence

  • Information generated by the work, service or relationship we may have with you

  • Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback 

  • When you communicate with us through email, telephone and written correspondence.

  • When you interact with us at events such as conferences

  • Information gathered by the use of cookies in your web browser and similar technologies such as your IP address and geographical location;

We hold and process your information in a way which might reasonably be expected as part of running our business. This is known as a ‘legitimate interest’ and is the ‘lawful basis’ for any activities we undertake with your data. The exception to this is for subscribers to our blog articles, whose personal data is held based on the consent they provide at the time of sign-up.

How we use your personal data

We will only use your personal information when the law allows us to. Personal information may be used in the following ways:

  • To manage our relationship with you either as a part of a contract or where we believe we have a legitimate interest to do so

  • To send you informative content via email

  • For internal record keeping

  • To respond to queries, complaints or engagement on social media

  • To periodically send you promotional emails about new products, special offers or other information which we think you may find interesting (where we have a legitimate interest)

  • To analyse data about web page traffic and improve our website in order to tailor it to customer needs

Where personal data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.

Sharing your data

We may also share some of your personal information with the following third-parties: service providers, suppliers or freelancers that have been commissioned in order to carry out our research and to run our business.

We know how important data security is and we will treat your data with the utmost care and take all appropriate steps to protect it. Your data is handled securely and treated in accordance with law. We have policies in place with the above mentioned third-parties to protect your privacy and keep your information safe:

  • Only the necessary information needed will be provided to perform specific services

  • Your information will only be used for the exact purposes as specified in contracts

  • Your privacy will be respected and protected at all times

Your information may be transferred and stored in countries outside the European Economic Area (EEA), including some that may not have laws that provide the same level of protection of personal information. If your personal information is transferred or accessed outside of the EEA, we require that appropriate safeguards are in place.

How long we keep your data

We will retain your personal data for as long as is necessary for the purpose for which it was collected. At the end of the retention period, your personal data will be securely deleted or anonymised. The length of the retention period can be up to 7 years dependent on the purpose for which it was collected. 

Third party website

Our website may contain hyperlinks to websites owned and operated by third parties. These third party websites have privacy notices separate from our own, so we would strongly suggest that you review them separately before submitting your data. We have no control over, and are not responsible for this third party’s collection, use, and disclosure of your personal information.

Contact us

If you have any questions, or wish to exercise any of your rights, then please email us at info@mcadom.co.uk.

Cookie Policy

Last updated: 26th October 2023

Our use of Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We use persistent cookies for site analytics, performance and marketing. We use analytics to understand how the site is being used in order to improve the user experience. User data is all anonymous.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. Find out how to manage cookies on popular browsers:

Contact us

If you have any questions, or wish to exercise any of your rights, then please email us at info@mcadom.co.uk.